Follow our social media to stay up to date with all the amazing stories and latest announcements from WTM.
We want to inform, educate and inspire you! That might be telling you about our amazing upcoming programme, latest on-sale announcements or fantastic offers and competitions! It could be letting you know about a newly restored Egyptian glass Highdown Goblet, showing you historic images from our collections or giving you the chance to hear directly from artists. Or perhaps inspiring you to do something different! Visiting a new exhibition, getting involved in one of our workshops or attending your first contemporary circus show.
Our social media is a space for everyone to discover more about WTM and share your point of view. We encourage all our followers to share your own stories with us and engage in discussion and debate on all our channels.
If you want to hear more about what WTM has to offer and stay up to date follow us!
Our social media accounts are monitored 9am-5pm Monday to Friday and we endeavour to get back to you as soon as possible. If you have any questions outside of these times, particularly about ticket bookings, you can contact our Box Office, on 01903 206206 or boxoffice@wtm.uk, who will be happy to help.
This agreement applies between you, the user of www.wtm.uk and Worthing Theatres & Museum, the owner of these websites. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of either site. If you do not agree to be bound by these terms and conditions, you should stop using either website immediately
In this Agreement the following terms shall have the following meanings:
Content – means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of either of our websites.
Organisation – means Worthing Theatres & Museum (WTM) which includes Connaught Theatre, Connaught Studio and Cinema, Pavilion Theatre and Assembly Hall and Worthing Museum.
Service – means collectively any online facilities, tools, services or information that the Organisation makes available through the websites either now or in the future.
System – means any online communications infrastructure that the Organisation makes available through the websites either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
User / Users – means any third party that accesses the Websites and is not employed by the Organisation and acting in the course of their employment.
Websites – means the websites that you are using (www.wtm.uk) and any sub-domains of this sites unless expressly excluded by the terms and conditions.
Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Organisation, our affiliates or other relevant third parties. By continuing to use the websites you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by the Organisation.
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Websites or unless given express written permission to do so by the relevant manufacturer or supplier.
Our Websites may contain links to other sites. Unless expressly stated, these sites are not under the control of the Organisation or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on the Websites does not imply any endorsement of the sites themselves or of those in control of them.
You may place a link to our Web Pages on other Web Sites, however agree to remove link(s) at our request to our discretion. To find out more please contact us by email at marketing@wtm.uk
Use of the Websites is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.
7.1 The Organisation makes no warranty or representation that the Websites will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
7.2 No part of the Websites are intended to constitute advice and the Content of the Websites should not be relied upon when making any decisions or taking any action of any kind.
7.3 Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from the Organisation correspond to the actual products and / or services, the Organisation is not responsible for any variations from these descriptions.
8.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
8.2 Worthing Theatres accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
To the maximum extent permitted by law, the Organisation accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Websites or any information contained therein. Users should be aware that they use the Websites and its Content at their own risk.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our Premises by email to theatres@wtm.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
These terms and conditions and the relationship between you and the Organisation shall be governed by and construed in accordance with the Law of England and Wales and the Organisation and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Proof of Concession may be requested. If you are unable to prove your entitlement to a Concession, you may be required to pay the difference for a full price ticket.
We reserve the right to refuse admission. If admission is refused no refund will be available.
A child’s ticket may only be used by a person aged between 2 and 15 years of age for live events, and 2 and 14 years of age for film and screen arts. We reserve the right to request photo identification confirming the age of the person intending to use the child’s ticket. If a person wishing to use a child’s ticket is unable to produce adequate identification, we are entitled to refuse admission until that person obtains an adult’s ticket. Babes in arms under two years, do not require a ticket.
For online payment we accept either a Credit Card or Debit Card, although we regret we do not take American Express. Please note there is an administration fee of £1.50 per transaction if you choose to have your tickets posted. E-tickets or collection from our venues is free.
Where you have provided WTM with your email address you will receive an automated email confirmation at the point of booking either over the phone or via the website. If you have selected the e-ticket option this will be delivered to you as a PDF attachment in a separate email.
E-Tickets
If you select the e-ticket option, you will receive your ticket straight away as a PDF attachment in an email and you do not need to visit the Box Office. At the event you may present your e-ticket to be scanned either from a mobile device or print out.
Postal
If you elect to have your tickets posted they will be sent to the address specified no more than 4 weeks prior to your event.
Tickets are sent by standard 2nd class post. Worthing Theatres & Museum cannot be held responsible for any loss or delay due to postal services and will not be able to refund your postage if tickets do not arrive in time for the event. We will however arrange for duplicates to be available for collection at the box office on the day of the performance on production of suitable ID.
Collection
If you are collecting your tickets, they will normally be available from the venue Box Office which opens an hour before the event, and closes 30 mins after the start time. When collecting your tickets please bring a copy of your booking confirmation (if you can show this on a mobile device you do not need to print this out).
Tickets are non-refundable.
Tickets may be exchanged for credit to the customer’s account for a small administration fee.
In order for an exchange to be made, tickets must be received by the box office at least 24 hours prior to the performance and Worthing Theatres & Museum cannot be held responsible for any loss or delay due to postal services
No exchanges can be made on the day of an event or after an event has happened.
Our liability is limited in all circumstances to the ticket price per ticket paid by you.
Worthing Theatres & Museum will not use personal information collected through this website for direct marketing without your permission.
By purchasing a ticket to attend any of Worthing Theatres & Museum venues, the purchaser agrees to the terms and conditions below.
Tickets may be restricted to a maximum number per customer. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel
Tickets purchased in excess of this number and without the agent’s agreement, without prior notice unless the purchase of an excess was due to our error.
Ticket prices may vary from each performance and location of seat.
Concession discounts are available for some shows/screenings.
Child tickets are valid for children aged 2-14 years.
Senior tickets are valid for adults aged over 60 years.
Student tickets are valid for anyone with a valid student ID.
Discounts are subject to availability and are at the discretion of the Box Office. Discounts apply to full price tickets only with a maximum of one discount per ticket.
Please note that some seating areas may not be available at all shows or screenings.
Tickets purchased from Third Parties for events in WTM venues
Tickets purchased from WTM for Third Party Event
Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. any person seeking to use such a void Ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.
Worthing Theatres & Museum (WTM) is committed to protecting your personal information, being transparent about what information we hold and conforms to the terms of the 1998 Data Protection Act and the Privacy and Electronic Communications Regulations 2003, and the General Data Protection regulation (GDPR) 2018. We process data in three ways; contract purposes, legitimate business interests and with your explicit consent. The personal information that you enter on the website will be held securely and will not be used for any other purpose than for us to contact you about WTM activities, unless you’ve given us permission to send you information from the arts organisations, company or promotor you are booking to see.
Worthing Theatres & Museum is a registered charity in England and Wales, consisting of four theatre venues, a cinema and a museum all positioned within the heart of the borough town of Worthing in West Sussex. WTM is the Connaught Theatre, Studio and Cinema, Pavilion Theatre and Assembly Hall and Worthing Museum. We work with renowned theatre makers, promoters and producers throughout the UK and Europe, founded one of the largest contemporary circus programmes in the South East and hold one of the most significant costume collections in the UK, as well as notable collections in fine and decorative arts, toys and dolls and archeology. There are around 30,000 items within the costume collection alone.
Registered trading name of Worthing Theatres & Museum (Trading)
Registered charity number 1185189
Registered office Connaught Theatre, Union Place, Worthing, BN11 1LG
VAT number 338835272
Contact us at theatres@wtm.uk or 01903 947500
The personal information that we collect includes:
We collect your information when:
We may also obtain your data from third parties such as organisations with which we enter into a co-production or from independent fundraising sites like JustGiving, VirginMoneyGiving or Hubbub if you make a donation to WTM. You should check their privacy policy when you provide your information to understand fully how they will process and safeguard your data.
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.
For a small number of our audience where we want to better understand engagement with Worthing Theatres & Museum and potential interest in supporting us further, we may collect information such as job history, political preferences, and philanthropic activities from places such as Companies House and other business related resources, the internet or information that has been published in articles/newspapers.
WTM is committed to protecting the personal information you entrust to us. Your personal data will be held and processed on WTM’s systems or systems managed by suppliers on behalf of WTM to hold a record of your interactions with WTM. These interactions include ticket purchases, donations, memberships, queries, complaints, correspondence and attendance at special events.
WTM also conducts regular data hygiene processes which keeps the personal data we hold clean, up-to-date, and free of duplication. We aim to keep a single record for each customer.
Access to personal information is strictly controlled and can only be accessed by staff who need it to do their job. Sensitive data is additionally controlled and only made available to those who have a reason to work with it.
We may need to disclose your details:
We do not sell personal details to third parties for any purpose nor will we share your personal data with any other organisations or promoters unless we have your explicit consent to do so. These third party organisations will be named at the point of data collection and your provision of consent to receive information from them.
We use a number of data processors in order to help us provide the services you request. These organisations are obligated to act on our instructions in relation to their use of your personal data and do not have any control over your data in their own right. We make sure anyone who provides a service for WTM enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. The main way we use your information is to provide the services you’ve requested. We may process your personal data because it is necessary for the performance of a contract, for example:
We have legal obligation for building and venue security and so use CCTV recording equipment in and around our premises
We may also process your data where we have a legitimate interest to do so for example:
We may also process your personal data (including sensitive personal data) where:
If you have opted out of marketing communications, we may still get in touch with you. For example as mentioned above we may email you to give you important information about the events you’ve booked or to tell you about any changes.
WTM relies on charitable support to maintain our artistic, heritage and community work and to make this available to everyone.
You can receive information about supporting WTM by contacting our Development team by email, over the phone or in person. We will tell you about our current campaigns that we think are most relevant to you, ways that you can make a real difference to our participation programmes, and invitations to events where you and your family can get closer to our artistic programme by joining one of our schemes.
We invite some people who might be interested in joining one of our schemes to special events eg. drinks receptions or cultivation evenings or to tell you about extra benefits including priority booking. Guests we invite might include current supporters, Members, people who have given donations in the past, audiences who attend concerts and events regularly, audiences who have identified specific programme interests, friends of current supporters, our Board and staff.
Our donors tell us that tailored and relevant communication is a priority for them and we constantly review this and listen to you to make sure we are getting this right.
We want to ensure our communications to our supporters are personal, relevant and timely and we want to give you an enhanced experience when you attend events by introducing you to artists or members of staff that we think you might enjoy meeting. To ensure that our communications are relevant to you and your interests and to assess your likely ability to make, and interest in making donations to WTM, we may use additional information such as geographical information and measures of affluence where available from external sources to assist us. This will be a combination of publicly-available information, for example drawn from company resources and news media, with what you have provided to us, such as past donations and career information. We may use the services of external screening/profiling companies, and publicly available data from social media sites like LinkedIn, Facebook and Twitter, depending on your privacy settings and/or interaction with us.
WTM may hold personal data that has been created by us from other personal data that we already hold about you, either from internal or external research/profiling. This may be carried out by automated or manual processes, and enables us to better understand you as our supporter and make appropriate requests for support. A list of publicly available sources of information used by wtm for the purposes detailed is available on request.
If you do not wish WTM to undertake this activity, please email theatres@wtm.uk
Please note however that before seeking or accepting major donations we are required to conduct a minimum level of due diligence, including reviewing publicly available personal data. Due diligence is conducted in accordance with WTM’s Ethics Policy and Donations Policy
We consider our relationship with audiences, donors and other stakeholders to be life-long. This means that we will maintain a stakeholder record for you until such time as you tell us that you no longer wish us to keep in touch. In this instance WTM will delete the majority of your personal data we hold (except where we have a legal obligation to retain information),and will maintain basic personal data to ensure that we do not inadvertently create a new record in the future.
Employee records are maintained for 6 years after leaving the organisation and job application information will be held for up to one year for unsuccessful applications
Some information may also be retained indefinitely for historical, statistical or research purposes.
Under the DPA and GDPR you have the following rights which can be exercised by contacting WTM and submitting a subject access request:
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Please contact us by post if you would like to submit a subject access request to: Box Office, Connaught Theatre, Union Place BN11 1LG
Please contact us if you have any questions about our privacy policy or information we hold about you at theatres@wtm.uk or 01903 206 206.