Seasonal Customer Experience Assistant

Main Duties, Tasks and Responsibilities

Sales & Bars

• Serve customers at bars, kiosks, and retail points quickly and efficiently.
• Operate tills and handle cash/card transactions accurately.
• Upsell pre orders and ancillary items such as programmes and ice creams, promoting offers to maximise income.
• Restock products and maintain clean, attractive service areas.
• Comply with licensing laws and alcohol service regulations (Challenge 25 etc).

Front of House

• Support ticket scanning and ushering as required, providing a welcoming and friendly service.
• Assist customers with seating, directions, and queries.
• Monitor audience areas and report any issues to the Duty Manager.
• Assist in evacuation of the audience as needed, attending regular training   sessions and maintaining good knowledge of all emergency procedures.
• Carry out cleaning duties to ensure a comfortable and safe environment.

General Duties of all WTM Staff

• Deliver excellent customer service at all times.
• Maintain a safe and welcoming environment.
• Follow health & safety, food hygiene, and fire evacuation procedures.
• Undertake any reasonable duties requested by the Duty Manager.
• Promote and represent WTM positively at all times.
• Undertake all duties in accordance with WTM policies, in particular those relating to Customer Care and Equal Opportunities.
• Expected to work at all WTM venues (Assembly Hall, Pavilion, Connaught Theatre and Connaught Studio, and on occasion the Museum) in Worthing Town centre.