Casual Duty Manager

Role Overview

• Lead the customer-facing team when on shift to deliver an excellent customer experience, maintaining the highest standards at all times. Working across all of WTM’s diverse range of events and venues.
• Ensure an effective FOH (Front of House), bar and retail operation when on duty, leading the team to drive secondary spend and donations.
• Assist the Customer Experience Manager in the smooth and efficient running of live events and cinema shifts across our theatre venues and museum shifts from time to time.
• Ensure an effective FOH, bar and retail operation when on duty, leading the team to drive secondary spend and donations.
• Ensure the programme of events runs smoothly and safely to a high level of customer experience excellence.
• Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Work Placements are fully conversant with emergency evacuation procedures.
• Assist the Customer Experience Manager in ensuring entertainment licensing, fire safety, H&S (Health & Safety), Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.