Seasonal Customer Experience Assistant

Role Overview

This is a seasonal role supporting the department during the busiest period of the WTM calendar; from October to end of December, which includes the annual Pantomime.

•    Create a positive and welcoming environment for our customers.
•    Uphold a high level of customer service, ensuring customer feedback is reported to the Duty Manager.
•    Serve customers at bars, kiosks, and retail points quickly and efficiently.
•    Carry out Front Of House duties in a professional and friendly manner displaying high standards of customer care.
•    Assist in audience evacuations in line with procedures and training.