Seasonal Duty Manager

Role Overview

The Seasonal Duty Manager works as part of the wider Duty Manager and Customer Experience team, taking responsibility for front of house operations when on shift during live events at all WTM venues. This seasonal role supports the department during the busiest period of the WTM calendar; from October to end of December, which includes the annual Pantomime.

 Lead the customer-facing team when on shift to deliver an excellent customer experience, maintaining the highest standards at all times. Working across all of WTM’s diverse range of events and venues.

• Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
• Assist the Customer Experience Manager in the smooth and efficient running of live events and cinema shifts across our theatre venues and museum shifts from time to time.
• Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
• Ensure the programme of events runs smoothly and safely to a high level of customer experience excellence.
• Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Work Placements are fully conversant with emergency evacuation procedures.
• Assist the Customer Experience Manager in ensuring entertainment licensing, fire safety, H&S, Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.