Admissions Policy | Worthing Theatres and Museums

General

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects that may be featured at the Event, they should provide prior notice when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

Changes to Event

The organiser of the event and/or the Venue reserves the right to make alterations to the published event programme where reasonably necessary.
Cast and programme may be subject to change due to circumstances beyond our control.
Events may have support acts.
Timings of live shows/events may be subject to change.

Conditions of Admission

A valid ticket must be shown to be admitted into the auditorium for any performance. This ticket entitles the bearer to the advertised performance, time and seat outlined on the ticket only.
Tickets may be required for re-entry into the auditorium and can be requested at any time.
Mobile phones must be switched off or turned onto silent and must not be used whilst there is a show or film on.
Photography/ filming is not permitted unless otherwise agreed by the performing artist. Use of cameras/mobile phones in this instance will be announced/encouraged by the performer.
Every effort will be made to admit latecomers. This will occur at a suitable moment, as decided by the visiting company or the duty manager. Latecomers may be required to sit in an alternative seat to avoid disturbing other patrons. Latecomers are not guaranteed entry.
The following items, including but not limited to, are not permitted inside any WTM venues – Hot food, alcohol purchased outside of the premises, glass bottles, or any item which may be interpreted as a potential weapon, including sharp or pointed objects, replica stunt weapons, and illegal substances.
Bag checks or security checks may be conducted during your visit. The duty manager reserves the right to confiscate or deny entry to anyone carrying an item that may cause danger or disruption, or any of the items listed above.
Anyone appearing intoxicated will be refused purchase of alcohol and may be asked to leave the premises.
WTM reserves the right to refuse admission to the premises and any WTM venue. The management of the Venue reserves the right to refuse admission to Ticket holders in reasonable circumstances, including for health and safety reasons, licensing reasons, or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:

1. 1. has behaved in the Venue in a manner which, in the reasonable opinion of the Venue, has, or is likely to affect the enjoyment of other visitors; or
  2. uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
  3. in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
  4. fails, when required, to produce proof of identity or age. You must comply with instructions and directions given by Venue staff and stewards.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour, as suggested in, but not limited to, the examples above.
Behaviour which is considered antisocial or disruptive will not be tolerated. WTM will take appropriate action to enforce this, and such behaviour may result in removal from the premises without any entitlement to a refund.
The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which you do not hold a Ticket is strictly forbidden.
WTM accepts no responsibility for the loss, theft, damage or alteration to any personal items brought onto the premises by its customers.
All venues are non-smoking (including electronic cigarettes or any other artificial cigarettes or smoking devices). Please smoke only in the designated smoking areas located outside the building.

Tickets

All advertised prices are inclusive of ticket charges, including levy, but exclusive of any delivery fee.
All tickets are sold subject to availability and the terms and conditions of booking. These Terms and Conditions should be read carefully before purchase, and any queries relating to them should be raised with WTM before purchase, as the purchase of Tickets constitutes acceptance of these Terms and Conditions.
To book tickets on our website, you will need to click a box to confirm your acceptance of these terms and conditions of sale. If you do not accept these terms, you will not be able to book tickets sold by WTM Box Office for an event at a WTM venue.
A valid Ticket must be produced to gain access to an Event. Removing any part of, altering, or defacing the Ticket may invalidate it.
Tickets will become void if sold on for profit or commercial gain.

Ticket Refunds and Exchanges

WTM tickets are non-refundable, but may be exchanged for a small charge, but not on the day of, or after, the event. Exclusions apply.
Tickets must be returned to the Box Office for an exchange.

Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number per customer. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel
Tickets purchased over this number and without the agent’s agreement, without prior notice, unless the purchase of an excess was due to our error.
Ticket prices may vary from one performance to another and location to another.
Concession discounts are available for some shows/screenings.
Child tickets are valid for children aged 2-14 years.
Senior tickets are valid for adults aged over 60 years.
Student tickets are valid for anyone with a valid student ID.
Discounts are subject to availability and are at the discretion of the Box Office. Discounts apply to full price tickets only, with a maximum of one discount per ticket.
Please note that some seating areas may not be available at all shows or screenings.
Tickets purchased from Third Parties for events in WTM venues
Tickets purchased from WTM for the third-party event.

Void tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. any person seeking to use such a void Ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.

Children/Under 18s

Children over the age of 2 must have a ticket purchased for them.
Babies/children under the age of 2 are permitted free of charge, only for shows specifically aimed at that age group. They must sit on a parent/guardians lap.
We encourage where possible to leave pushchairs/prams at home, we have limited space to store these, please speak to a staff member on arrival who will show you where to leave your pushchair/pram which is usually located at the back of the auditorium.
Pushchairs are left at the customer’s own risk and WTM accepts no responsibility.
Films: Children under the age of 12 must be accompanied by an adult (over the age of 18) at all times. Children under the age of 14 must be accompanied by an adult after 5pm.
Live showa: Shows that have age restrictions must be obeyed, children under the age of 14 must be accompanied by an adult (over the age of 18) at all times, no matter what show.
Supervising adults or parents/guardians are responsible for the safety and behaviour of children at all times during their visit and groups must not exceed the ratio of 1 adult to 10 children.
WTM reserves the right to ask parents /guardians to remove children if, in the opinion of the staff, they are causing a disturbance.
WTM will refuse admission to a film to anyone who is under the minimum age required by the BBFC classification or who cannot provide a valid ID. regardless of parental accompaniment.
WTM will refuse admission to an event to anyone who is under the minimum age required where an age restriction applies as specified by the event promoter. If requested, anyone who cannot provide ID will also be refused entry.
It is the customer’s responsibility to assess the suitability of an event for children where no official age restriction applies.

Access

Guide, hearing and other assistance dogs are welcome in our venues, any other animal is not permitted. Please inform us ahead of your visit so we can safely accommodate your dog.
Visitors are responsible for selecting a suitable seat that meets their requirements or consult with a member of staff before purchasing a seat if they have any additional needs.
Wheelchair user spaces are bookable via our box office. Please inform us prior to your visit so we can accommodate you safely.
Customers transferring from a wheelchair to a seat are only permitted to do so if the customer is able to exit the building in the event of an evacuation without needing to return to their wheelchair first.
Anyone transferring from a wheelchair to a seat must do so on their own accord or with a companion’s assistance. Staff are not permitted to bear any weight or provide any physical assistance.
All audience members must be physically able to evacuate themselves from the building in an emergency or inform a staff member prior to their visit if they require assistance to do so.

Waiver

If We delay or fail to enforce any of these Terms and Conditions it shall not mean that We have waived our right to do so.
If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Liability

Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund We provide for the ticket(s) to the event.
Neither We nor the promoter will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or that of the promoter or other breach of statutory duty

Cancelled Events

It is your responsibility to ascertain whether an event has been cancelled or rescheduled and the date and time of any rescheduled event. Where an event is cancelled or rescheduled, We will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event.
It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering.